Service Delivery Policy

DigiChallan is an online service. Nothing is shipped. Everything is delivered in your DigiChallan account: the status of each challan, updates and messages, and the settlement proof once it is done. We also send updates on WhatsApp or SMS, as you choose.

• Checking challans: instant, and free.
• Payment confirmation: we verify each payment against our bank records, usually the same day.
• Direct Pay (full amount): we clear the challan once we confirm your payment, usually the same day.
• Smart Pay (Lok Adalat): usually 7 days to 3 months. A verified advocate takes your challan to the next Lok Adalat sitting for its district, and sittings are scheduled by the courts and legal services authorities, not by us. Your advocate adds the expected date to your account once it is known.

A challan is complete when it shows as Settled in your account. For Smart Pay, the advocate uploads the settlement proof, which you can download from the challan’s page.

Government portals, court calendars, adjournments and Lok Adalat schedules can delay a case, and these are outside our control. If your challan is delayed we tell you in your account, and you can message us about it at any time. If a Smart Pay challan can’t be settled, see our Refund & Cancellation Policy.

Message us from the challan’s page in your account, or use the details on our Contact page.